Private Cloud
Deploy Lyzr inside your own VPC or on-premise for total data control and security.
Why ChatGPT Is Not Your Enterprise VoC Solution
Many teams explore ChatGPT for VoC, but public models introduce data privacy and accuracy risks. Lyzr provides a secure, private AI architecture for true enterprise insights.
Enterprise-Grade Security
Accurate Insight Extraction
Scalable AI Architecture
Secure VoC Analysis:
Beyond Public Models
Lyzr's private GPTs transform unstructured customer feedback into structured, actionable intelligence. Operate securely within your VPC, ensuring full data privacy and analytical control.
Data Security
Ensure customer feedback and PII are never exposed to any public third-party models.
Deterministic Output
Get consistent, reliable, and auditable insights from your customer feedback streams every time.
Accuracy Control
Fine-tune models and use guardrails to ensure high-fidelity analysis.
Scalable Engine
Process millions of customer data points with our robust AI engine.
Strategy
Strategy
Unlock the strategic value hidden in your customer conversations, reviews, and surveys without the enterprise risks of public AI tools.
Sentiment Analysis
Go beyond positive/negative to uncover nuanced customer emotions at scale.
Root Cause ID
Automatically identify the key drivers behind customer churn or satisfaction levels.
Product Insights
Extract emerging trends and feature requests from user feedback in real time.
Lyzr GPT connects to your data lakes, CRMs, and support systems to create a unified intelligence layer.
The Strategic Advantage of
Governed VoC AI
Reduce Customer Churn
Proactively address issues by understanding the root causes of customer dissatisfaction.
Improve Product Roadmap
Make data-driven decisions based on quantified analysis of customer feature requests.
Boost Agent Productivity
Automate the summarization and categorization of thousands of support tickets daily.
Enhance Brand Loyalty
Demonstrate you listen by acting on precise, AI-driven customer insights.
Enterprise-Grade VoC
Infrastructure
Lyzr provides a complete AI infrastructure, not just an API call, for robust, secure, and scalable voice of customer analysis.
Private Deployment
Run Lyzr GPTs within your secure cloud, ensuring no data ever leaves.
PII Redaction Engine
Automatically detect and redact sensitive customer information before any analysis.
Multi-Model Orchestration
Use the best LLM for each specific VoC task, from summarization to sentiment.
Fact-Checking Guardrails
Ensure all insights are grounded in source documents, preventing AI model hallucinations.
Comprehensive Audits
Maintain full visibility with comprehensive logs for compliance and governance.
ChatGPT for VoC vs.
Enterprise AI
| Feature | ChatGPT Enterprise | Single-Model AI | Lyzr |
|---|---|---|---|
| Data Privacy | Public cloud API | Hosted vendor cloud | Your Private VPC or On-Prem |
| Deployment Model | SaaS platform only | Vendor-managed cloud | Private cloud deployment |
| Model Control | Vendor-locked model | Single model focus | Multi-model orchestration |
| PII Redaction | Application-level | Requires manual setup | Built-in at infra level |
| Accuracy | No source grounding | Limited fact-checking | Source-grounded fact-check |
| Audit & Governance | Basic API logs | Partial audit trail | Full enterprise logging |
| Tool Integration | Limited via API | Custom connectors | Native SDKs and AI Agents |
| Pricing Model | Per-seat license | Seat + consumption | Consumption-based pricing |
| Vendor Lock-In | High vendor risk | Moderate model risk | Low risk with multi-cloud |
| Scalability | API rate limits | API dependent | Architected for scale |
Beyond the Chatbox:
True Enterprise AI
Full Data Control
Your data never leaves your secure environment. Period.
Model Independence
Avoid vendor lock-in with the freedom to choose the best models for your data.
Cost Predictability
Scale to unlimited users with a consumption model that makes financial sense.
Future-Proof
Our modular architecture adapts to new AI innovations, protecting your investment.
Powering Insights for
Industry Leaders
Leading enterprises trust Lyzr to build their secure, private AI infrastructure for mission-critical applications like voice of customer analysis.
Using public AI for VoC was a non-starter for us due to data privacy. Lyzr gave us a powerful analysis engine that runs entirely inside our VPC. We've identified three major drivers of churn in the first month, something that was previously impossible to quantify at this scale.
Head of CX · Fortune 500 Retailer
Zero
Data exfiltration incidents
Deploy Your Private VoC
Engine in Days
Define Scope
Connect your data sources and define the key VoC objectives.
Deploy Privately
Our team helps you deploy the Lyzr stack into your private cloud.
Launch & Train
Launch your first analysis models and train your team on the platform.
Scale & Optimize
Expand across business units and optimize models for deeper insights.
Your Questions About AI
for VoC Analysis, Answered
Is ChatGPT safe for voice of customer analysis?
While ChatGPT has security measures, using it for VoC analysis means sending potentially sensitive customer data to a third-party cloud. For regulated industries or companies with strict data policies, this poses a significant risk. Lyzr GPT eliminates this by operating within your private network.
Why not just use ChatGPT Enterprise for VoC analysis?
ChatGPT Enterprise is a step up, but it's still a SaaS, vendor-locked model. You lack control over the underlying architecture, can't switch models, and are tied to per-seat pricing which is difficult to scale for large analysis teams.
How does Lyzr ensure the accuracy of VoC insights?
Lyzr uses a RAG architecture with fact-checking guardrails. This ensures that every insight is grounded in the source customer feedback, preventing model hallucination and providing you with auditable, trustworthy results.
Can Lyzr analyze unstructured data?
Yes, absolutely. Lyzr is designed to process and understand unstructured text from any source, including support tickets, call transcripts, survey responses, and online reviews, turning it into structured data for analysis.
What makes Lyzr different from other AI platforms?
Lyzr provides an AI infrastructure, not just a tool. Our focus is on private deployment, multi-model orchestration, and enterprise-grade governance. This gives you the power of generative AI without compromising on security.
How complex is the implementation process?
Our implementation is designed for enterprise IT. We provide support for deployment into your existing VPC or on-premise environment. The process is typically measured in days or weeks, not months, getting you to value much faster.
Can we migrate from a ChatGPT pilot to Lyzr GPT?
Yes. Many of our clients start with public AI tools to prove a concept. Lyzr provides a clear migration path to an enterprise-grade, scalable, and secure architecture for when your VoC analysis needs to move from a pilot project to a core business function.
How does your consumption-based pricing for VoC analysis work?
Instead of charging per user, which punishes adoption, we charge based on the compute resources used for analysis. This model is more predictable and cost-effective at scale, and allows you to provide access to your entire analytics team.
Does Lyzr integrate with our existing data warehouses?
Yes, Lyzr is built for integration. It connects seamlessly with data sources like Snowflake, Databricks, CRMs like Salesforce, and customer support platforms like Zendesk to create a unified AI layer on top of your existing data.
Is Lyzr GPT just another wrapper around OpenAI's API?
No. Lyzr is a complete, model-agnostic AI engine. We orchestrate multiple models and provide the crucial infrastructure for security, data privacy, and governance that APIs alone do not offer.
Got a use case in mind?
8 weeks from use case to
8 weeks from use case to
agents running in production.
Platform, people and FDEs, all in. Bring your environment. We’ll co-build and stay until it’s
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